Restaurants
Nobody misses a call during the dinner rush.
The problem
The phone rings hardest at exactly the moment every member of staff is carrying something. Every unanswered ring between 7pm and 9pm is a table that went elsewhere.
A restaurant does not need a call centre. It needs the phone answered for the two hours a day when answering it is impossible.
Overflow, not replacement. Point the number at Kwinova and let the flow try your handset first. If nobody picks up in a few rings, the agent takes it — books the table, takes the order detail, or captures a call-back. Your host keeps the calls they can take and stops losing the ones they cannot.
Real availability. The agent checks your table management system rather than guessing, so “8:30 for four” is either confirmed or genuinely unavailable.
The menu, correctly. Upload the menu and the allergen notes. The agent answers what is in them and says it will check with the kitchen for anything that is not. It does not invent a gluten-free option.
Confirmation in writing. Every booking and order ends with an SMS or WhatsApp message, so there is no argument later about the time or the address.
Feedback while it still counts. A short call an hour after a delivery or the evening after a visit, with anything negative reaching the manager immediately rather than appearing as a public review on Saturday.
Illustrative targets. Measure your own.
Where it is used
Reservation management
Take, change and cancel reservations against live table availability, including waitlist call-backs when a slot opens.
Online order confirmation
Confirm the order, the address and the payment method, and flag anything that looks wrong before the kitchen starts cooking.
Peak-hour overflow
Calls that would have rung out are answered by the agent, which books the table or takes a call-back number.
Standard enquiries
Hours, location, parking, dietary options and menu questions answered from your uploaded menu and policy documents, at any hour.
Feedback collection
A short call after the meal that captures a score and a comment, with poor scores routed to the manager the same evening.
Questions we get asked about this
Which languages do the AI agents speak?
English plus ten Indian languages, with the language detected automatically during the call so the caller never has to choose from a menu.
What happens when the AI cannot answer?
It hands over. You define the triggers — a phrase, a repeated failure, an explicit request for a person — and the call transfers to a human with the transcript attached.
Will callers know they are talking to an AI?
Yes, if you want them to, and in several jurisdictions you must. We put the disclosure in the opening line of the flow; the wording is yours.
How long does it take to go live?
A working flow on a test number usually takes a day or two. A production launch with your integrations and a tuned script is typically two to six weeks, depending on how many systems the agent has to reach.
Where does our data live?
Each company gets its own isolated database schema. Documents are embedded on our own infrastructure rather than sent to a third-party embedding API, and deleting a company deletes its data.
Can the agent update our CRM during the call?
Yes. The agent calls your API as a tool mid-conversation and reads the real result back to the caller, so the change lands before the call ends.
Hear your own IVR in under a day
Send us a call flow or a folder of documents. We will stand up a working AI voice agent on a test number and let you call it.